IV. Contacts

1. Concur User Support Desk:   Open 24/7/365 you can call the support resources to get functionality questions answered anytime at: 1-866-793-4040
   Alternatively connect directly from the Concur interface by clicking on the “?” on the Concur interface.
2. For UMBC Travel policy questions or concerns, contact UMBC Business Services
   Phone:  410-455-8988
   Email  Travel@UMBC.edu

3. Altour

   Hours for new bookings or changes prior to departure:
   Monday–Friday, 8:00 a.m. – 6:00 p.m. (EST)

   After-hours support is available outside of normal business hours for urgent travel issues such as flight cancellations, delays, or schedule changes.

   Email: travelon@altour.com 
   Phone: 800-333-2115

Accommodations

Travelers requesting an exception to standard travel policy due to a religious, medical, or other qualifying need must obtain formal approval in advance.

Types of Accommodations

• Religious Accommodations
  Requests must be submitted to the Office of Equity and Civil Rights (OECR) through the official accommodation request process.
• Medical or Accessibility Accommodations
  Requests must be submitted to the Office of Accessibility and Disability Services (OADS) through the official accommodation request process.

Requirements

• Accommodations must be approved in writing by the appropriate office prior to booking travel
• A copy of the approved accommodation must be attached to:
  • The travel request, and
  • The expense report
• Accommodations will be reviewed as part of the travel approval process

Contact Information

For questions regarding medical or accessibility accommodations:

• Office of Accessibility and Disability Services (OADS)
• Email: adasupport@umbc.edu

Key Reminder

Failure to obtain approval in advance may result in the denial of associated expenses.